Les Chambres Collery - Aÿ-Champagne

Natasha A.

This place is absolutely gorgeous! So elegant, decorated with great taste, the champagne is incredible, we were blown away with hospitality and the treatment that we had here! The breakfast room and the breakfast itself was incredible! We loved every moment of being here!

Анна ?.

Очень красивый маленький отель в виноградниках Шампань. Но никакого сервиса - мы ехали издалека, не успевали на чек-ин, который у них до 19ч, звонили на рецепцию, но сотрудники отеля холодно отвечали, что нет, никто нас ждать не будет, и денег не вернут, если мы опоздаем. Такого отношения к гостям я еще не встречала👎👎👎

Nina B.

Wir hatten einen rundum wunderbaren Aufenthalt im Collery. Das Anwesen ist super stilvoll eingerichtet und absolut gepflegt. Der Empfang was sehr sympathisch und unkompliziert. Was wir besonders hervorheben möchten: wir waren in der Nebensaison zu Gast und das hat man zu keiner Zeit bemerkt. Trotz das zu diesem Zeitpunkt nicht viele andere Gäste vor Ort waren und renoviert wurde hat es uns an nichts gefehlt. Man bekam kaum etwas von den Renovierungsarbeiten mit, das Frühstück war rundum stimmig und ohne Abstriche und auf den Zimmer war ebenfalls alles vorhanden was man sich wünscht. Wir können den Aufenthalt nur empfehlen und werden definitiv bei unserem nächsten Besuch wieder Gäste im Collery sein. Vielen Dank für diese angenehme Auszeit.

Elaine E.

This was our 3rd stop in this amazing champagne house and we can't wait to return. Everything about the establishment is perfect! Quality fixtures and fittings, huge breakfast choice, really comfortable beds and such friendly helpful staff. Of course the champagne is an added bonus . Lovely location with some great restaurants. We are already planning our next trip.

Maximilian V. H.

We need to pour some water in the champagne...

We had booked 2 rooms in the "Collery" on our Bentley car Rallye.

The lowest Rating of 5 hotels during 1 week in England and France.

An outwardly nice house, a bit hidden in Ay, but unfortunately a miserable "one girl" service.

At check-in at around 7.30 p.m. (for which we were immediately charged additional fees) we were also required to pay in advance and an additional deposit per room.

Do thieves or hooligans spend the night here more often?

As frequent travellers, we have never experienced an additional separate security deposit per room, not even in luxury hotels such as the Ritz, Byblos or Hotel de Paris.

The girl at reception - by the way the only person in the hotel - also seemed a bit overwhelmed. Probably a waitress or temporary help, at least with no experience in the hotel industry. Behavior varied from awkward to intrusive.

We would have liked to try the house champagne upon arrival. It was then told, only succinctly, there was a bottle in the room … as if this bottle was offered by the house. There was a bottle in the room, but it was more expensive and to be charged as well.

In arrival at a champagne house - supposedly from 1893 - you might even expect a free glass of champagne as a welcome. At least that's how we know it...

The hotel also kindly booked us a restaurant. Caution: 50% of the restaurants around Epernay are now closed on Mondays and Tuesdays. The recommendation turned out to be a "pizzeria"! We recognized this and were able to rearrange. Pizza in Champagne…?!

The rooms are clean and stylish. However, one feels uncomfortable here, rather in a museum or in prison. Like a guest unwelcome.

There are at least 3 prohibition signs in the room. Photos on request. For example: warning to towel thieves, regulations on the use of make-up remover, regulations on the use of the curtains.

Incidentally, milk, laundry soap and shoehorns were missing in our rooms. Hopefully no one stole this before us...

After we had to pay a deposit before handing over the room key, we would have liked to have received confirmation when we left next morning at 9.30 a.m. (one night!) that we had neither rioted nor stolen and left the room as we found it the arrival 14 hours before.

However, this could only be obtained after a "room walkthrough" together with the staff.

It should only be mentioned by the way, that we lost our desire for a champagne from the house of Collery very early on.

Thank God there are enough TOP champagne houses in the 16 Grand Cru communities outside of Ay. These even at better prices and - in contrast to Collery - the friendliest reception by the hosts.

Conclusion:

Clean house with all the rest in enormous contrast to it.

Presumably the establishment or the staff has little experience in the hospitality.

It seems as if the tasting room and the property have only recently been extensively renovated and now "unfortunately" have to rent out rooms to amortize ... !?

In any case, we felt as a disturbing, uninvited guest.

In 40 years "en voyage" we have not experienced anything so strangely unpleasant.

Attention to individual travellers:

Check out:
U n t i l 10 h !!

Check in:
only between 4 p.m. and 7 p.m. !!

Debby V.

Klein schalig hotel, mooie grote kamers
Fijne douche!
Perfecte stop,
Vriendelijk personeel dat je in het Engels aanspreekt, voor mij persoonlijk heel fijn!
Heerlijk genoten van champagne in de zon!
Echt een aanrader!

Margo

Champagne on arrival, an incredible breakfast, the most gorgeous location and a lovely team on premise made it the most wonderful experience. We can’t wait to visit again!

berit S.

Ett fantastiskt hus att bo i. Fint rum, väldigt trevlig personal. Vi kommer gärna tillbaka.