Résidence Services Seniors DOMITYS - Les Papillons d'Azur - Saint-Quentin

Souris44 Petite

Nous avons sejourne 4 jours et 3 nuits. L'appartement était spacieux propre vraiment agréable. Le petit déjeuner est correct ( il manque juste le beurre demi sel ?). Les enfants ont bien profité de la salle de sport une séance tous les matins. Le personnel est accueillant et la cohabitation avec les seniors est un plus. Je recommande vivement.

Christine horn

Vue sur le château de la Pilule. Personnel extrêmement gentil et très serviable.

Magali Fourrier

Très bon hébergement, propre et moderne.
La piscine est un plus.

Sylvaine Carpentier

Très bel endroit, calme, fort bien agencé et confortable.
Personnel extrêmement sympathique et serviable. Une expérience à renouveler. La cohabitation avec nos séniors fut très agréable. Merci à toutes et tous

Magalie Fourrier

Très bon hébergement, propre et moderne

Jessica R

What an incredibly disappointing start to our stay.

On checking into our room, several things were missing for a stay for 4 people which we had to contact reception for: only 2 glasses, 2 spoons, 2 sets of towels etc.

Note that there are basic kitchen utensils missing: cutting knife, corkscrew, spatula... thankfully, we weren't planning on doing any cooking anyway.

The biggest problem was the sofa wreaking of urine, how disgusting!!
After calling down to reception, they sent a cleaner up, who verified everything and then said the manager would contact us. A few minutes later, the manager came to check the stinky sofa, apologized and offered us to move into 2, 1 bedroom apartments, which of course is not the same logistic traveling with 2 younger aged children.

We asked if we could stay in the 4 bed apartment (for a family, as they didn't have any others available) and if they could replace the sofa with another family sized one or enough 1 seaters for us all to relax, she hesitated and said she would get back to us.

All in all, it took over 1 hour for staff to replace the urine- smelling sofa with a clean smelling 2 seater and they said that was all they could do.

My husband wanted to ask the manager if we could've had just a one seater in the apartment to compliment our stay or offer some sort of compensation for this inexcusable disaster (eg: slightly later checkout, a drink at the bar..etc) The receptionist said the manager would get back to us, but instead the manager spent the rest of the time avoiding us.

I found her extremely unprofessional and cowardly and avoiding customers is not a trait of a good manager.

After having contacted Domitys Customer service, as requested, they said that when we go back they would offer us complimentary breakfast. Are we likely to go back? Definitely not. Could Domitys have offered compensation for another one of their locations, to redeem themselves? Of course, they chose not to. Extremely disappointed.

CLAUDE Guyot

Sait la première fois, que je me rend dans cet établissement, j ai rendu visite à une amie établissement très propre accueillant

Raamaa 19

Nous avons passé 2 agréables nuits dans cet établissement. Personnel souriant et chaleureux, logement impeccable et piscine au top ! Nous avons séjourné avec notre fille de 18 mois, un lit bébé a été mis à notre disposition. Je recommande à 100% ?